393ok Privacy Policy — Our Commitment to Protecting Your Data

When you register and use 393ok's services, we collect various types of information. This data is necessary to provide you with the best possible experience and to ensure platform security. We never collect unnecessary or excessive information.

Personally Identifiable Information:

• Full Name, Date of Birth, and Gender
• Email address and mobile number
• Residential Address & Nationality
• National ID or passport number (for KYC verification)

Financial Information:

• Mobile Banking Number (Mobile Pay, Nagad, Rocket)
• Transaction History & Amounts
• Deposit and withdrawal records

Automatically Collected Information:

• IP Address & Device Type
• Browser type and operating system
• Time spent on the platform and pages visited
• Login Time and Session Information

Data collected at 393ok is used only for specific, legitimate purposes. We will never use your information in ways that have not been disclosed to you. All operations are conducted in full compliance with this privacy policy.

• Account Management: For creating, verifying, and maintaining your 393ok account.
• Transaction Processing: For processing deposits, withdrawals, and bonus payouts.
• Customer Support: To address your questions, complaints, or issues.
• Security Assurance: To prevent fraud, money laundering, and illegal activities.
• Legal Obligations: To comply with directives from government or regulatory authorities.
• Service Improvement: Analyzing usage patterns to further improve your experience.
• Relevant Notifications: To inform you about promotions, bonuses, or important updates.

393ok does not sell your personal data to third parties. In limited circumstances, certain information may be shared for specific purposes. In every case, we ensure your data remains protected.

Parties with whom data may be shared:

• Payment processor: Payment gateway providers such as Mobile Pay, Nagad, and Rocket — solely for processing transactions.
• KYC Verification Services: Licensed verification agencies for identity verification.
• Technology Service Provider: Server hosting, cloud storage, and cybersecurity providers — all bound by confidentiality agreements.
• Legal authorities: In the case of a valid court order or government investigation.
• Company Restructuring: In the event of a merger or acquisition, the new owner may have access to your data, but the same privacy policy will continue to apply.

The 393ok website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help the website remember your preferences and settings.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.

393ok follows the highest industry standards to keep your data safe. Under our Privacy Policy, both technical and organizational safeguards are in place to protect your information.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall protection: Robust firewalls are active to prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Staff Training: All staff receive regular training on data protection.
• Minimum Access Policy: Only authorized personnel have access to the information they need.

Under 393ok's privacy policy, you have certain important rights over your personal data. To exercise these rights, please contact our support team.

• Right to access your data: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete information.
• Right to Erasure: Request the deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to object to the use of your data for specific purposes.
• Right to data portability: The right to receive a copy of your data in a machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the relevant authority in the event of a data protection breach.

We will process requests to exercise these rights within a maximum of 30 business days. Please note that some data may not be deletable due to legal obligations.

The 393ok platform may occasionally contain links to third-party websites. Clicking these links will take you to those sites, where our privacy policy does not apply.

We are not responsible for the privacy practices of third-party websites. We recommend reading their respective privacy policies before visiting any third-party site.

393ok is exclusively for users aged 18 and above. We do not knowingly collect personal information from minors. Age verification is mandatory at the time of registration.

If we become aware that data from a minor has been collected inadvertently, we will immediately delete that data and close the account. Any parent or guardian wishing to raise a concern may contact our support team.

393ok may update this privacy policy at any time as needed. Any changes will be published on this page, with the date of the update noted at the top.

For significant changes, we will notify you at your registered email address. Continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy.

We recommend checking this page regularly to stay informed of any updates. Feel free to reach out to us if you have any questions.

If you have any questions, concerns, or requests regarding our privacy policy, please contact us directly. Our dedicated privacy team is ready to assist you with any matter.

• Email: support@393ok.app
• Help Center: Help Center Page View
• Response Time: Within a Maximum of 3 Business Days
• Business hours: 7 days a week, 9:00 AM – 11:00 PM (BST)