393ok Terms and Conditions — Complete Platform Usage Policy

393ok (bundles.393ok.app) is an online betting and gaming platform operated for users in Bangladesh. Accessing, registering on, or using any service on this platform means you have fully read, understood, and agreed to these Terms and Conditions.

393ok reserves the right to change, amend, or update these terms and conditions at any time. We will post a notice on the platform when changes are made, and your continued use of the platform thereafter will be considered acceptance of the updated terms.

393ok reserves the right to suspend or terminate any user's account and discontinue any service at its sole discretion, particularly in cases of violation of these Terms & Conditions.

To open an account and use our services on 393ok, you must meet the following eligibility requirements:

• You must be at least 18 (eighteen) years of age.
• You must be a legal resident of Bangladesh.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Each individual may register only one account.
• You must open an account in your own name and for your own use — not on behalf of any third party.

Identity Verification (KYC)

During or after registration at 393ok, you may be asked to submit documents for identity verification, such as a national ID, passport, or driving license. Withdrawals may be restricted until verification is complete.

Registering with false information will result in immediate account termination, and the associated balance may be forfeited.

Deposits on 393ok must be made using the designated payment methods. Currently accepted methods are Mobile Pay, Nagad, and Rocket. 393ok reserves the right to update or add payment methods at any time.

Deposit Terms:

• The minimum deposit amount may vary depending on the payment method.
• Deposits must be made only from a payment account in your own name.
• Depositing through a third party or from another person's account is strictly prohibited.
• Successful deposits are generally credited to your account instantly. If there is a delay due to technical reasons, please contact our support team.
• In the case of suspicious transactions, 393ok reserves the right to hold deposits until verification is complete.

To withdraw funds from 393ok, your account must be fully verified. Withdrawal requests are typically processed within 24 to 72 business hours.

• Withdrawals can only be made to the same payment method used for the deposit.
• A minimum withdrawal amount applies — please check the current limit on the platform.
• Wagering requirements must be fulfilled before withdrawing any winnings derived from bonuses.
• 393ok may temporarily place a hold on withdrawals in cases of suspected suspicious activity.
• Additional charges from your bank or payment gateway may apply during the withdrawal process.

It is your responsibility to fully understand the rules of each game before placing bets on 393ok. Once a bet is confirmed, it cannot be changed or cancelled.

General Betting Terms:

• All odds are applied as confirmed at the time of placement. No claims will be accepted after results have been announced.
• If incorrect odds are displayed due to a technical error, 393ok reserves the right to void the affected bet.
• If a match or event is cancelled or left unresolved, bets will generally be refunded.
• Odds in live betting change rapidly — always verify the odds before confirming your bet.
• Placing unusually large or systematic bets on the same event may be flagged as suspicious.

393ok reserves the full right to set, adjust, and close betting odds and markets. 393ok may void any bet at its discretion, though this power will only be exercised for legitimate reasons.

393ok regularly offers a variety of bonuses and promotions. Each offer has its own terms, which can be found in detail on the relevant promotion page.

General Bonus Terms:

• Specific wagering requirements must be met in order to qualify for a bonus.
• Funds derived from bonuses cannot be withdrawn until the wagering requirements have been completed.
• A member may not use the same promotion more than once.
• Bonus offers must be used within the specified time frame. Once expired, bonuses will be automatically cancelled.
• If bonus abuse or system manipulation is proven, the bonus and any associated winnings will be forfeited.

The following activities are strictly prohibited on 393ok. Any such activity will result in permanent account termination and forfeiture of all associated balances:

• Operating multiple accounts under the same identity.
• Registering using a fake ID or false information.
• Operating or participating in a betting syndicate.
• Placing bets using software, bots, or automated systems.
• Exploiting technical glitches or vulnerabilities in the platform.
• Money laundering or transacting through illegal funds.
• Attempting to gain unauthorized access to another member's account.
• Filing a chargeback or payment dispute against 393ok.

393ok reserves the right to suspend or permanently close an account without prior notice under the following circumstances:

• Violating the Terms and Conditions.
• Providing false or incomplete information.
• Failure to complete identity verification or to submit required documentation.
• Extended period of inactivity (generally 12 months).
• As directed by a court or regulatory authority.

To close your account voluntarily, contact our support team. You'll have the opportunity to withdraw your balance beforehand, but any active bonuses will be forfeited.

393ok is deeply committed to responsible gaming. Betting is a form of entertainment — it is never a solution to financial difficulties. We want every member to play within their means and enjoy the experience.

The 393ok platform offers the following responsible gaming tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Betting will be automatically restricted once losses exceed a specified amount.
• Self-Exclusion: The option to temporarily or permanently close your account.
• Cooling-Off Period: Take a break ranging from 24 hours up to 30 days.
• Reality Check: Periodic reminders of your session duration at set intervals.

If you experience any issues related to betting, please contact our Responsible Gaming Visit the page or contact our help center.

393ok takes the protection of your personal information very seriously. Data collected during registration is used solely for the purposes of providing services, verifying identity, and fulfilling legal obligations.

• Your personal information is never sold or shared with third parties.
• Information may be disclosed in response to a valid request from a legal authority.
• It is entirely your responsibility to keep your account password and login credentials confidential.
• If you suspect unauthorized access to your account, notify our support team immediately.

For more information, visit our Privacy Policy Read the page.

If you have a complaint or dispute, please contact our customer service team first. We aim to resolve most issues quickly and amicably.

Complaint Process:

• Complaints must be submitted within 30 days of the incident.
• Submit your complaint by email with full details to: support@393ok.app
• An initial response will be provided within 7 business days of receiving the complaint.
• Complex disputes may take up to 28 business days to resolve.

393ok reserves the right to modify these terms and conditions at any time. For significant changes, we will notify members via email or a notice on the platform.

Continued use of 393ok following any changes will be considered as your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

The date of the latest update will be noted at the top of the page. If you have any questions, Help Center Visit the page or contact us directly.